Contact Information
If you require assistance, please submit your query via the Online Enquiry/Feedback form or contact us using the contact details below.
If the feedback relates to suspected fraudulent activities, improper conduct or wrongful acts occurring within MPA and/or involving MPA’s appointed vendors, regulated entities and/ or other business partners, please email us directly at ethics@mpa.gov.sg instead of using the feedback form below. Thank you.
Our Service Standards
| Description | Service Standard |
|---|---|
| Phone Enquiries | We will answer calls within 30 seconds. |
| Emails | We will respond to general enquiries and feedback within 3 working days. For more complex enquiries, we seek your understanding that we may need more time for review before responding to you. |
| Our Address |
| 460 Alexandra Road mTower #19-00 Singapore 119963 |
| Singapore Ship Registry Department (SSR) |
Email: marine@mpa.gov.sg | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 1] |
| Seafarers Policy, Development & Welfare Department (SPDW) | Email: mmo@mpa.gov.sg | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 1] |
| Flag/Port State Control, Ship Regulatory, Design And Standards Department (SRDS) | Email: shipping@mpa.gov.sg | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 1] |
| Seafarers Skills Upgrading, Certification And Accreditation Department (SSCA) | Email: coc@mpa.gov.sg | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 1] |
| 24/7 SRS Hotline | Tel: +65 6225 5777 (6-CALL-SRS) |
| Licensing and Port Clearance related matters | Email: mlp@mpa.gov.sg | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 2] |
| Bunkering (General) | Email: bsd@mpa.gov.sg | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 2] |
| On-site Assistance during Bunkering Operations | Email: bsd@mpa.gov.sg | Tel: 1800 286 5377 (1800-BUNKERS) |
| Hydrographic related | Email: hydrographic@mpa.gov.sg | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 2] |
| Marine Environment & Safety | Email: pms@mpa.gov.sg | Tel: +65 6325 2488 / +65 6325 2489 |
| Port Security | Email: isps@mpa.gov.sg | Tel: +65 6221 3127 |
| Vessel Traffic Management | Email: pocc@mpa.gov.sg | Tel: +65 6325 2493 / +65 6325 2494 |
| Billings | Email: Click Here | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 3] |
| digitalPORT@SGTM Helpdesk | Email: digitalport@mpa.gov.sg | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 3] |
| Maritime Sector Incentive | Email: imc@mpa.gov.sg | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 4] |
| Maritime Cluster Fund | Email: mcf@mpa.gov.sg | Tel: 1800 272 7777 / +65 6272 7777 (if calling from overseas) [select option 4] |
| Port Statistics | Email: planning@mpa.gov.sg | |
| Media | Email: media_enquiries@mpa.gov.sg |
| Reporting of suspected wrongdoings or other ethical issues involving MPA officers | Email: ethics@mpa.gov.sg |
| Feedback / Suggestion on regulatory matters to Pro-Enterprise Panel | URL: https://www.mti.gov.sg/proenterprisepanel |
| Quality Service Manager | Click Here | Tel: 1800 272 5880 / +65 6272 5880 (if calling from overseas) |
Please note that while calls to 1800 toll-free service lines are free when made from landlines, airtime charges apply for calls made from mobile phones, as stated in the terms and conditions of mobile operators.